Our Services:

We are here to help you:

• Win, keep and grow profitable customer relationships
• Increase your profitability on large-value deals
• Fill your sales pipeline with profitable opportunities
• Reduce "back office" service operations & IT costs
• Increase your ROI in your strategic project portfolio

Is competition killing you in your market sector – with profits and growth evaporating before your eyes? Mature markets can get over-crowded, leaving you to battle to the death with competitors for what little value is left on the table. What can you do to turnaround your situation?

Martin Toogood has enjoyed a glittering career in retail including BHS, Habitat & Heals through to CEO of B&Q PLC. He is now the CEO of ILVA a business he acquired in partnership with Advent where he has embarked an exciting European growth programme.

TO LEARN MORE CLICK HERE to listen to Bill Metcalf interviewing Martin Toogood (CEO ILVA), one of Europe’s leading CEOs in the Retail sector, on how he created a compelling proposition to excite customers across Europe. 

Some businesses consider losing only 15% of customers per annum to be a good result, although this means they would lose over half their customers every 5 years. If these businesses could reduce defections from 15% to 10%, in many circumstances they can double profits.

Whilst you can’t eliminate all customer defections, managing the underlying root causes of customer defections can have rapid and dramatic impact on the P&L.

No doubt you've experienced the growing professionalism of Procurement functions and their ability to drive ever harder bargains hitting your profitability. In our experience working on "Attack" strategies with Procurement functions - we've achieved savings in the ranges of 10% to 30% and sometimes more. This can be painful in the extreme on the receiving end - and can mean the difference between healthy profitability and painful losses that are difficult to turn around.

What if you had the advantage of an insiders understanding of the Procurement "playbook" with their strategies, processes and negotiation techniques laid bare. We can help you counter the "dark arts" and communicate the true added value of your services to the decision-makers who will ultimately conclude commercial terms with you.

It can be very uncomfortable when your sales pipeline starts to dry up. You may be seeing deals being lost to more aggressive competitors, clients having second thoughts as they feel the chill winds of a cost reduction programme or maybe everyone now has what you're selling and the market has now apparently dried up. Nobody thinks of the value of a reliable service until the "lights go out" unexpectedly.

We can help you revitalise your service offerings, communicate the true value and impact of your contribution to clients, spark new opportunities with potential clients and get those deals moving confidently along your sales pipeline to profitable fruition for you and your clients.

Getting to grips with service operations costs can be difficult. And like an untended garden, overblown cost structures, like weeds, are much more difficult to eliminate once they are established. You've heard of great techniques such as "Six Sigma" work so well at firms such as GE, but when you use them you end up being bogged down by bureaucracy, crazy coloured belts and everyone wanting to analyse everything and any prospect of meaningful results being delivered disappearing into the distance.

We can help you improve the performance of your key processes significantly and at pace. Our goal is that within 90 days you will be in a position to reduce operating costs by 10% to 30%. We will have identified key service issues, prioritised implementation by value, impact, time and risk. You should aim to recoup 5 to 10 times your investment with us within a year.

Up to 85% of major business programmes fail to deliver according to research by the “Working Council for CFOs”. Delivering significant business change is a high-risk activity, we can help you deliver with confidence.

The most dangerous aspects of air travel are take-off and landing, business projects are similar. During the "takeoff phase" for new projects, we can help you increase the value proposition and benefits for key projects by 50% to 500%. If the project has been delivered without achieving intended its benefits, within 90 days we can put you in a position to secure 30% to 150% of your original investment.

We can help you take the no.1 or no.2 market position in the target market sectors you choose to compete in. We believe that delivering superior customer value is the true engine of growth. We can help you ensure that your proposition is clearly superior where it really matters to your customers - backed up by compelling and consistent customer service.

If you would like to talk through some of the issues and opportunities that you face and explore how I might be of potential assistance to you - then please call me, John Corr, on: +44 (0) 20 7748 2225.

Our initial meetings and consultations are on a FREE, CONFIDENTIAL and NO OBLIGATION basis. If you would like to contact us by email or receive more information from us, please see our CONTACT US section. We'll help you put the Profits back into your business.